Refund & Cancellation Policy
30-Day Money-Back Guarantee: Every PitchRoom subscription (Agency Pro $299/mo, Agency Pro Annual $2,990/yr, Agency Scale $499/mo, and Agency Scale Annual $4,990/yr) includes a full 30-Day Refund Window from your initial subscription payment.
1. 30-Day Unconditional Refund Window & Sent-Proposal Guarantee
In full compliance with Paddle's Merchant of Record consumer and business buyer protection policies, we offer a 30-day refund window on all PitchRoom subscriptions:
- 30-Day Standard Refund Window: If you are not satisfied with PitchRoom for any reason within the first thirty (30) calendar days of your initial purchase, simply email us or contact Paddle Buyer Support and we will issue a 100% full refund to your original payment method.
- 30-Day Sent-Proposal Guarantee: In addition, if you send a live PitchRoom proposal room to a client during your first 30 days and the client does not open or engage with the proposal room, you are eligible for an immediate 100% refund upon request.
2. How to Request a Refund
You can request a refund within 30 days of purchase using either of the following methods:
- Direct Email Support: Email support@getpitchroom.com with the email address used at checkout or your Paddle receipt number. Refunds are processed within 1 business day.
- Paddle Buyer Support: Because Paddle.com is the Merchant of Record for all PitchRoom software subscriptions, you may also request a refund directly via the link on your Paddle email receipt or at paddle.net.
3. Subscription Cancellation Policy
All monthly and annual PitchRoom subscriptions can be canceled at any time with zero cancellation penalties:
- You can cancel directly using the self-serve subscription management link included in your Paddle receipt email, or by emailing support@getpitchroom.com.
- When you cancel outside the 30-day refund window, your workspace remains active through the end of your current paid billing period, and your card will not be charged again.
4. Scope of Policy (SaaS Subscriptions Only)
This Refund Policy applies to PitchRoom software subscriptions billed through Paddle.com. As stated in our Terms of Service, PitchRoom is not a party to any service contract or direct kickoff deposit paid by an Agency's client directly to an Agency.